Virtual Account

• A Virtual Account is a unique bank account number generated specifically for your remittance transaction. Simply transfer the exact amount to the assigned account to complete your payment.

1. Tap Send Money.

2. Select Mode of Payment.

3. Choose Virtual Account.

4. Fill in your remittance details.

5. Tap Preview then Submit.

6. Transfer the exact amount to the Virtual Account shown on the screen.

7. Save a screenshot or check your transaction anytime in "History".

• PhilMoney does not charge an additional payment fee for using the Virtual Account. However, your bank may apply its own transfer fee depending on your banking service.

• No. Once your bank transfer is successfully received and matched, your transaction will be processed automatically. If requested by Customer Support, you may be asked to provide your transfer receipt for verification.

• Payment confirmation usually happens shortly after the bank transfer is received. Processing time may vary depending on your bank and transfer timing.

• The Virtual Account must be funded with the exact transaction amount. Sending a different amount may delay your remittance or require manual verification.

• We were unable to automatically match your payment. Please contact PhilMoney Customer Support for further assistance.

• The transaction may require manual verification before it can be processed. Please contact Customer Support at your earliest convenience

• No. Each Virtual Account is generated exclusively for a single remittance transaction.

• The Virtual Account is only valid for the payment period shown in your transaction. If it expires before payment is made, you will need to create a new transaction.

• Yes, provided the payment has not yet been completed. Once payment has been received and processing has started, cancellation may no longer be possible.

• Please contact your bank immediately and notify PhilMoney Customer Support. Recovery of funds depends on your bank's procedures.

• Open the PhilMoney app and go to "History" to view your transaction details.

• Yes, but the payment must be sent to the correct Virtual Account using the exact amount within the 2-hour validity period.

Please wait for the payment confirmation. If your transaction remains longer than expected, contact PhilMoney Customer Support and provide :

• Transaction Reference Number

• Transfer Receipt (if available)

• Date and Time of Transfer

• Amount Sent

• Yes. Every Virtual Account is uniquely generated for a single transaction, making it a secure and convenient way to pay for your remittance (as long as your bank supports Furikomi transfers).

If the payment amount does not match the required transaction amount or there is an issue with the payment, manual verification will be required, which may take some time before your remittance can be processed.

To avoid delays, please make sure to transfer the exact amount shown in the PhilMoney app and complete the payment within the validity period.

If you have already made an incorrect payment, please contact PhilMoney Customer Support as soon as possible and provide :

• Transaction Reference Number

• Transfer Receipt (if available)

• Date and Time of Transfer

• Amount Sent

Yes. You can transfer funds through :

• ATM

• Internet Banking

• Mobile Banking

• Bank Counter

• Your Virtual Account will expire. Simply create a new remittance transaction in the app to receive a new Virtual Account.

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